Aftermarket Engineer
Today • Field: Engineering
Employer: Private Company • Full-time
Scraped from: HaHu Jobs
Job description
This role focuses on maintaining accurate customer records, handling escalated support issues, and enhancing overall customer satisfaction. The engineer will formulate and revise support policies, monitor inventory levels using ERP tools, and manage the flow of service parts in alignment with demand forecasting. Responsibilities also include coordinating with product manufacturers, resolving production-related problems, conducting periodic satisfaction surveys, and preparing detailed reports for management.