Assistant Manager
Scraped from: Afriworket
• Assist in the day-to-day management and supervision of all guest house operations. • Manage front office and back office activities, including reservations, guest check-in/check-out, reporting, and administrative tasks. • Ensure exceptional guest service by handling inquiries, complaints, and special requests professionally. • Coordinate and maintain strong working relationships with hotels, travel agencies, tour operators, NGOs, government institutions, embassies, and corporate organizations to generate accommodation bookings. • Develop and implement marketing strategies to attract new clients and increase occupancy rates. • Represent the guest house in meetings, networking events, and promotional activities. • Supervise housekeeping and operational staff to ensure high standards of cleanliness, safety, and service quality. • Prepare operational reports and monitor guest satisfaction, revenue performance, and service improvements. • Ensure compliance with guest house policies, procedures, and hospitality standards. Qualifications and Requirements: • Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, Marketing, or a related field. • Minimum of 5 years of experience in hotel or guest house operations. • Proven experience in both front office and back office hotel operations. • Strong marketing and business development skills, with the ability to secure guests from NGOs, government offices, embassies, corporate organizations, and other institutions. Marketing ability is mandatory. • Excellent communication, negotiation, and networking skills. • Strong leadership, supervision, and guest relations abilities. • Fluency in spoken and written English is mandatory. Additional languages are an advantage. • Proficiency in Microsoft Office and hotel reservation/property management systems is preferred. • Ability to work independently, solve problems efficiently, and perform under pressure.