Branch Manager I
Scraped from: HaHu Jobs
M.A/B.A Degree in Accounting, Finance, Economics, Management, Business Administration, Banking & Finance or related fields of study with relevant work of experience, out of which 5/7 years of banking work experience of which 2 years as Business Manager, Operation Manager, Customer Service Manager or equivalent core banking business. Duties and Responsibilities: -Develop and implement service delivery plans and programs to optimize service excellence and customer experience in the branch. -Ensure proper compilation of information for loan and foreign currency requests and submission of the same to the appropriate organ for further processing and approval. -Communicate with customer relationship management and branches to ensure coordination, consistency, and to create selling and cross-selling opportunities, and assist in answering questions and resolving issues. -Monitor customer service delivery in the branch and ensure that customer expectations are consistently met and exceeded. -Work with the Branch Operations Director in establishing customer service, operational, and business objectives for the Branch.