Sheba Jobs Ethiopia

Scraped from: Afriworket

As a Amrogn Chicken Call Operator, I was responsible for handling customer calls and ensuring smooth order processing. My responsibilities included: Answering incoming customer calls in a professional and friendly manner. Taking accurate food orders over the phone. Entering customer orders into the restaurant's ordering system. Forwarding orders promptly and accurately to the kitchen staff. Confirming customer details, including delivery address, contact information, and special requests. Providing information about the menu, prices, promotions, and delivery times. Handling customer inquiries, complaints, and order modifications professionally. Coordinating with the kitchen and delivery team to ensure orders were prepared and delivered on time. Following up on delayed or incorrect orders when necessary. Maintaining accurate records of customer orders and transactions. Ensuring excellent customer service and customer satisfaction at all times.