Customer Care
Scraped from: Afriworket
o Answer incoming calls and respond to client inquiries professionally (Have a formal way of picking phones) o Welcome and support clients who visit the office o Provide detailed explanations to clients about available services and destinations o Handle client complaints and resolve issues with understanding and efficiency o Maintain accurate records of client communications and feedback o Create and manage TikTok promotional content, conduct live sessions to engage with potential clients, provide information about available offers and services o Collaborate with the team to ensure smooth client onboarding and satisfaction o Draft and manage contracts, ensuring timely client signatures o Maintain a clean, organized office environment ready to welcome applicants o Oversee petty cash and ensure adequate water supply for Office/applicants o Promptly respond to messages on TikTok, TikTok Live, and Telegram o Liaise with embassies, airlines, and institutions when necessary o Maintain internal workflow systems and update management regularly o Support in preparing reports and summaries for the management team