Customer Care Representative
Scraped from: Afriworket
• Minimum 0 years of experience in customer service We are looking for a motivated Customer Care Representative to join our team. You will be responsible for handling customer inquiries related to account management, transactions, technical issues, and compliance. The ideal candidate should have excellent communication skills, strong problem-solving ability, and a customer first attitude. Key Responsibilities: • Respond to customer inquiries via chat and phone in a timely and professional manner. • Assist customers with account setup, transactions, and troubleshooting. • Escalate complex issues to the appropriate teams when necessary. • Maintain accurate records of customer interactions using CRM tools. • Provide feedback and suggestions to improve customer service processes. • Requirements: Experience: • BA/BSc degree in any field. • Minimum 0 years of experience in customer service