Customer Service
Scraped from: Afriworket
Bole Advertising is seeking a friendly, professional, and customer-focused Customer Service Representative to support our clients and ensure excellent customer satisfaction. The successful candidate will be responsible for handling customer inquiries, resolving issues, providing information about advertising services, and maintaining positive relationships with clients. Key Responsibilities • Respond to customer inquiries via phone, email, social media, and in person. • Provide accurate information about the company's advertising products and services. • Handle customer complaints and resolve issues in a timely and professional manner. • Follow up with clients to ensure satisfaction with services provided. • Maintain customer records and update client information in company databases. • Coordinate with sales, design, and production teams to meet customer requirements. • Process customer orders, requests, and service-related documentation. • Monitor customer feedback and report recurring issues to management. • Assist in developing strategies to improve customer experience and retention. • Support marketing and promotional activities when required. Qualifications • Diploma or Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field. • Previous experience in customer service, sales support, or a similar role is preferred. • Excellent verbal and written communication skills. • Strong problem-solving and conflict-resolution abilities. • Good computer skills, including Microsoft Office applications. • Ability to work under pressure and manage multiple tasks effectively. • Strong interpersonal skills and a customer-oriented attitude. Required Skills • Customer relationship management • Communication and active listening • Time management • Teamwork and collaboration • Attention to detail • Professionalism and integrity • Basic administrative and reporting skills