Customer service
Scraped from: Afriworket
We are seeking a Customer Service Representative to join our remote support team. The ideal candidate is fluent in English, professional, and able to work night shifts aligned with EST/CT time zones. Key Responsibilities: • Respond to customer inquiries via calls, chat, or email in a professional manner • Provide accurate information and resolve customer issues efficiently • Maintain a high standard of customer service at all times • Record and update customer interactions in the system • Follow company guidelines and procedures • Escalate complex issues when necessary Work Schedule: • Night shift (EST / CT time zones) • Remote position (if applicable) Compensation: • Base salary (based on experience) • Performance-based bonuses • Regular evaluations and growth opportunities • Requirements: • Fluent English (spoken and written is a MUST) • Strong communication and interpersonal skills • Basic computer skills • Ability to work night shifts consistently • Customer service experience is an advantage but not required