Customer Service Representative
Scraped from: Afriworket
Job Summary We are looking for a Customer Service Representative to join our support team and deliver outstanding customer experiences across chat, inbound calls, and outbound calls. You will be the first point of contact for customers helping resolve issues, answering inquiries, and ensuring every interaction is smooth, professional, and positive. Responsibilities Handle customer inquiries via chat, inbound & outbound calls Provide accurate information about products and services Resolve customer issues quickly and professionally Escalate complex cases to the right department when needed Maintain accurate records of customer interactions Follow company policies, procedures, and service standards Requirements Strong communication skills (written & verbal) Basic computer skills Ability to multitask across chat and voice channels Customer-focused mindset with strong problem-solving skills Previous customer service experience is a plus, but not required