Sheba Jobs Ethiopia

Customer Service Representative

Rightway Tour And Travel • Addis Ababa, Addis Ababa

Scraped from: HaHu Jobs

12th grade completed or Diploma or Bachelor's Degree in any field of study with relevant work experience Duties and Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely, professional, and courteous manner. - Guide customers through the booking process, confirm reservations, and process payments accurately. - Provide detailed information about our tour packages, destinations, itineraries, and travel requirements. - Address and resolve customer complaints or concerns efficiently and empathetically, escalating complex issues when necessary. - Process changes to existing bookings and handle cancellations in accordance with company policies.