Customer Success Officer (CSO)
Scraped from: Afriworket
Key Responsibilities • Serve as the primary point of contact for assigned operator accounts. • Build and maintain strong relationships with operator partners. • Monitor game performance across operator platforms. • Analyze dashboards, player behavior, engagement metrics, and revenue performance. • Provide actionable recommendations to improve game performance. • Work with operators to plan and execute promotional campaigns, tournaments, rain gifts, bonuses, and engagement activities. • Review player feedback, support tickets, social media interactions, and community chats to identify trends and opportunities. • Collaborate with product, game design, and technical teams to improve existing products and features. • Conduct regular account reviews and performance meetings with operators. • Prepare performance reports and business insights for internal and external stakeholders. • Identify upselling and cross-selling opportunities within existing accounts. • Ensure operator satisfaction and long-term retention. Requirements • Bachelor's Degree in Business, Marketing, Economics, Statistics, IT, Data Analytics, or a related field. • 2+ years of experience in Account Management, Customer Success, Business Analysis, Product Management, Digital Marketing, Gaming, Betting, Fintech, or SaaS. • Strong analytical and problem-solving skills. • Comfortable working with dashboards, KPIs, reports, and performance metrics. • Excellent communication and relationship management skills. • Ability to translate data into actionable business recommendations. • Experience with Excel, Google Sheets, Power BI, Looker Studio, Tableau, or similar analytics tools is an advantage. • Knowledge of gaming, betting, sportsbook, casino, or digital entertainment products is a strong advantage. • Fluent in English and Amharic.