Sheba Jobs Ethiopia

Scraped from: EffoySira

International Clinical Laboratories (ICL) , a proud partner of Cerba Lancet Africa , is one of the largest independent clinical diagnostic centers on the African continent. As the only laboratory in Ethiopia accredited by the USA-based Joint Commission International (JCI) five times in a row, we provide world-class clinical environments and over 300 advanced diagnostic tests. ICL would like to fill the following vacant positions under the Client Relations Department by inviting all qualified and competent applicants: Position: Client Service Representative Qualification and Experience: • BSC/Diploma in health-related fields preferably in a medical laboratory • 0 – 2 years of experience in a similar role Required Skills: • Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) skills • The ability to work autonomously and hold themselves accountable. • Communication and interpersonal skills. • Ability to work under pressure and meet set deadlines. • Maintain high a level of honesty stand integrity. RESPONSIBILITIES • Assist account clients with: • Follow up on incoming samples and timely outgoing of results • proper sample collection technique according to ICL SOP • Pricing rates and panel grouping, • Settlement of invoices • use of web order for placing test orders as well as retrieving results • Serve as a representative of ICL to respective clients with the utmost respect and capacity • Registering and monitoring of daily sales volume from clients • Register daily incoming scheduled tests, follow result turnaround time and check clients for timely result delivery • Refilling supplies and monitoring of usage compared to incoming tests and samples • troubleshoot problems on invoices and encourage customers to pay the amount in due date • Collecting service payments from clients and transferring to the cashier • Troubleshoot any extended problems that may arise between ICL and account clinics • Visiting each client at least once a month and conduct comprehensive client satisfaction survey • Daily check for sample and payment issues from Oracle (BI) for prepayment clients and inform the clients to refill advance payment when balance reached 50% of usage • Generating Client Service work list for CSNOTE twice a day from LIS • Clear all incomplete data (CSNOTE, STAT, Urgent, to be deleted …) on daily basis from Laboratory information System (LIS) • Find and promote ICL laboratory service for new clients in addition to follow up of existing clients’ services to monitor the level of service rendered • Investigate the reason for deleted data in LIS and bring for the Manager • Passing information on discontinued, resumed and new tests for credit clients • Reporting results with fax, email or telephone when is necessary • Following all SOPs in procedure of duties • Reporting and giving updates to the Client Relations Manager daily, weekly and Monthly • Performing additional tasks related to the section as ordered by the Manager and Director Location: Addis Ababa Deadline: July 14, 2026 How To Apply Qualified applicants who fulfill the above requirements shall submit their updated CV with Cover Letter and copies of supporting documents using email address hrrecruitment@icladdis.com within 7 working days of this advertisement. • Your CV and Cover Letter must be merged into a single PDF document. • Any documents that are not in PDF format will be automatically rejected. Note: Please put the position title on the subject line of your email.