IT Administrator
Scraped from: Afriworket
Duties & Responsibilities: • Provide onsite and remote End user support. • Tracking & documenting support activities using ticketing system (JIRA). • Proactively understand, analyze, and research new technical problems when needed. • Implement applications and software upgrades, perform troubleshooting and fine tuning for users. • Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom. • Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a broader audience. • Ensure that necessary applications required by users are installed and working as expected. • Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program. • Troubleshoot and resolve end-user hardware, operating system, and software related problems. • Troubleshoot and resolve basic network and server access problems for end users. • Troubleshoot and resolve end user issues related to voice communications (Fixed telephone or IP telephone system). • Forward technical support issues that cannot be addressed by the IT support, to the relevant IT Infrastructure team. • Manage IT assets within the site and perform tech refresh at stipulated periods. • Operate CCTV system and provide video footage up on request and approval. • Perform end user data backups as needed. • Improve security awareness of users by developing orientation and training programs, and counselling users. • Foster an environment that supports an engaged safety and quality culture. • Maintained a SAFE ZONE to employees by ensuring all hazards are identified, reported and removed. • Report all unsafe conditions, near misses and unsafe behaviors. • Reported all accidents and incidents. • Engaged with employees continuously through safety talk to create awareness Qualification: • Degree in Computer Science/ Computer Engineering/ Communications Engineering/ Software Engineering/ Information Technology/ Information Systems • 2 - 3 years relevant experience in IT related area. • Experience with office productivity, meeting room solutions and service management tools is an advantage Competencies: • Customer service skills • Ability to priorities tasks • Work on multiple assignments in highly challenging environment. • Strong written and verbal communication skills. • Attention to detail • Basic knowledge of LAN/WAN. Apply through email - hana.seyum@et.wilmar-intl.com