IT Reservation Support Officer
Scraped from: Afriworket
Key Responsibilities • Manage hotel and travel reservations, including booking confirmations, amendments, and cancellations. • Maintain accurate reservation records and reports. • Support the operation and monitoring of reservation systems and online booking platforms. • Provide basic IT support and troubleshoot system-related issues. • Assist with system updates, user support, and data management. • Coordinate with suppliers and internal departments to ensure service accuracy. • Create and schedule content for social media platforms. • Assist in executing digital marketing campaigns and online promotions. • Design basic marketing materials, social media posts, banners, and promotional content using graphic design tools. • Monitor social media engagement and support online customer inquiries. • Support shift operations, including night shifts when required. Key Skills • Reservation Systems & Data Management • IT Support & Troubleshooting • Digital Marketing & Graphic Design Preferred Knowledge • Canva, Adobe Photoshop, Illustrator, or similar design tools. • Facebook, Instagram, TikTok, LinkedIn, and other social media platforms. • Basic content creation and digital marketing concepts.