Junior Customer Service Officer
My Hello Communications PLC • Addis Ababa, Addis Ababa
Today • Field: Customer Service & Call Center
Employer: Private Company • Full-time • Junior • Bachelors
Scraped from: HaHu Jobs
Diploma or Bachelor’s Degree in Business Administration, Information Technology, Marketing, or with related field of study with relevant work experience Duties and Responsibilities - Receive and respond to customer inquiries via phone, email, chat, and walk-in requests. - Provide shipment status updates and delivery information. - Track delivery performance and follow up on delayed shipments. - Coordinate with dispatch, drivers, warehouse, and operations teams. - Record customer complaints and service incidents. - Investigate delivery failures, delays, lost parcels, or damaged shipments. - Identify recurring customer issues and recommend corrective actions.