Manager – Customer Service & Support
Tamrin International Trading PLC • Addis Ababa, Ethiopia
Today • Field: Customer Service & Call Center
Employer: Private Company • Full-time • Senior • Masters
Scraped from: HaHu Jobs
Responsibilities include developing group-wide policies, establishing escalation protocols, managing KPIs such as CSAT and NPS, and providing insights to product development and marketing teams. The role requires a strong background in MBA-level education with 8-10 years of experience in marketing or operations, focusing on customer engagement, analytics, and omni-channel support strategies.