Merchant Growth Team Leader
Scraped from: Afriworket
About the Role Tolo Transport is seeking a highly motivated and results-driven Merchant Growth Team Leader to lead its Merchant Reactivation and Growth Project. The Team Leader will manage a team of Merchant Growth Agents, oversee merchant reactivation and acquisition activities, monitor performance, coach team members, and ensure project targets are achieved. This role combines leadership, sales management, merchant relationship management, reporting, and performance coaching. Key Responsibilities Team Management • Supervise and support Merchant Growth Agents. • Monitor daily team activities and productivity. • Conduct daily team briefings and weekly performance reviews. • Coach and mentor team members. • Ensure agents follow project processes and standards. Merchant Growth Management • Oversee merchant reactivation campaigns. • Oversee new merchant acquisition activities. • Monitor merchant activation progress. • Support difficult merchant negotiations and escalations. • Ensure merchant targets are achieved. Performance Management • Monitor individual and team KPIs. • Analyze performance data and identify improvement opportunities. • Develop action plans to improve results. • Hold team members accountable for targets and performance standards. Reporting & Analytics • Prepare daily, weekly, and monthly performance reports. • Present project progress to management. • Analyze reactivation and acquisition performance. • Track project ROI and business impact. Approval Authority The Team Leader is responsible for: • Approving 75% reactivation discount offers. • Reviewing merchant escalation cases. • Monitoring discount package usage. • Ensuring incentive policies are followed correctly. Minimum Qualifications Education Bachelor's Degree in: • Business Administration • Marketing • Management • Economics • Accounting • Information Systems • Communications • Or related fields Required Experience Applicants must have at least: • 2 years of supervisory or team leadership experience. Experience in one or more of the following areas is highly preferred: • Call Center Operations • Sales Team Management • Telemarketing • Merchant Onboarding • Customer Service Management • Business Development • Logistics Operations • Ride-Hailing Operations Required Skills Leadership Skills Ability to: • Lead and motivate teams. • Manage performance. • Coach team members. • Build accountability. Communication Skills Ability to: • Communicate professionally. • Handle escalations effectively. • Negotiate with merchants. • Present reports clearly. Analytical Skills Ability to: • Interpret KPI reports. • Analyze team performance. • Identify trends and opportunities. • Make data-driven decisions. Organizational Skills Ability to: • Manage multiple priorities. • Coordinate team activities. • Maintain reporting accuracy. • Meet deadlines consistently. Technology Skills Comfortable using: • CRM Systems • Google Sheets • Microsoft Excel • Reporting Dashboards • WhatsApp Business • Basic Business Software Personal Attributes We are looking for candidates who are: • Strong leaders • Results-oriented • Accountable • Organized • Professional • Analytical • Problem solvers • Team builders