Operations Associate
Scraped from: Afriworket
GoodayOn is a fast-growing startup on a mission to transform how Ethiopia accesses trusted home services. We're building technology that connects households and businesses with verified domestic workers and skilled home service professionals—including cleaners, cooks, nannies, caregivers, handymen, plumbers, electricians, painters, movers, and other maintenance experts. By making it easy to find trusted help while creating meaningful income opportunities for thousands of gig workers, we're redefining how everyday services are delivered with excellence. Responsibilities • Manage customer and gig worker operations using CRM platforms and digital operational tools. • Register, schedule, and coordinate customers and gig workers throughout the service lifecycle. • Track service requests, assignments, and operational activities with accuracy. • Match gig workers to customer requests based on availability, location, and service requirements. • Verify customer payments and maintain accurate operational records. • Coordinate onboarding, orientation, and training for new gig workers. • Monitor attendance, service quality, and customer feedback to support service excellence. • Conduct follow-ups through phone calls, SMS, and workflow-driven communication processes. • Support issue resolution by coordinating across customers, gig workers, and internal teams. • Contribute to process improvements by leveraging automation-supported workflows and internal systems. • Gain exposure to startup operations, customer success, workforce management, and technology-enabled service delivery. Requirements • Female applicants only. • 1 - 1.5 years of experience in call center, operations, administrative, or customer-facing roles. • Strong written and verbal English communication skills. • Highly organized and detail-oriented. • Eager to learn and adapt in a fast-paced environment. • Ability to follow processes, scripts, and operational guidelines. • Preferably a background in Communications, Psychology, Social Work, or related fields. Perks and Benefits • Competitive salary • Performance-based monthly commission • Fast career growth opportunities • Clear pathway to full-time employment • Hands-on startup experience • Cross-functional learning beyond your assigned role • Exposure to operations, marketing, sales, and business development • Direct mentorship from company leaders • Real ownership and meaningful responsibilities from day one • Continuous learning and professional development • Opportunity to contribute ideas and shape company growth • Free coffee & tea :) To Apply Send your resume to: intern@gooday.io