Operations & Client Success Coordinator
Scraped from: Afriworket
Operations & Client Success Coordinator Location: Remote (Must be available to move to Addis Ababa in the future) Employment Type: Full-Time (Part-Time considered for exceptional candidates) About Us We help healthcare organizations improve patient care and operational efficiency by implementing, customizing, and supporting a modern Hospital Management System (HMS). Our services include system deployment, customization, user training, ongoing maintenance, and technical support to ensure healthcare providers can focus on delivering quality care. As an early-stage company, every team member has the opportunity to make a meaningful impact on our growth and the success of our clients. We're looking for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in keeping projects, relationships, and operations running smoothly. Position Overview As our Operations & Client Success Coordinator, you will serve as the operational backbone of the company. Your primary responsibility is ensuring that prospective clients, partners, and candidates receive timely communication and an excellent experience throughout every interaction. This is an ideal role for someone who is highly organized, proactive, and enjoys solving problems before they become issues. Responsibilities Client Success • Maintain regular communication with prospective and existing clients. • Schedule product demonstrations and follow-up meetings. • Record customer feedback and feature requests. • Assist with customer onboarding activities. Project Coordination • Track project milestones and deliverables. • Follow up with team members regarding assigned tasks. • Maintain project documentation. • Help ensure internal deadlines are met. Administrative Support • Organize digital files and records. • Draft professional emails and correspondence. • Research vendors, healthcare organizations, and business opportunities. • Recommend process improvements that increase efficiency. Qualifications Required • Excellent written and verbal communication skills. • Strong organizational and time management abilities. • High attention to detail. • Ability to manage multiple priorities simultaneously. • Professional and customer-focused attitude. • Proficiency with Microsoft Office or Google Workspace. • Fluency in English, Amharic, and Afaan Oromoo Preferred • Experience in customer success, operations, project coordination, or administrative support. • Experience using CRM software. • Familiarity with project management tools such as Jira, Azure DevOps, etc. • Experience working with healthcare organizations or health technology companies. • Startup experience is a plus. What Success Looks Like Within your first six months, you will: • Ensure no prospective client or candidate goes without timely follow-up. • Maintain organized records of customer interactions and hiring activities. • Help streamline internal operational processes. • Become a trusted point of contact for clients and team members. Why Join Us? • Competitive salary based on experience. • Performance-based commission opportunities for contributing to new client acquisition and successful project delivery. • Performance-based salary reviews and bonuses. • Be part of building technology that improves healthcare delivery. • Opportunity to grow into Operations Manager or Customer Success Manager as the company expands. • Flexible work environment. How to Apply Please submit: • Your resume • A brief cover letter explaining why you're interested in this role • Any relevant experience coordinating projects, customers, operations, or administrative work You'll join a small, ambitious team where your work truly matters. Rather than being one of many employees in a large organization, you'll have the opportunity to shape processes, improve customer experiences, and contribute directly to the growth of a company focused on improving healthcare delivery through technology. If you're excited about making an impact, you'll have the opportunity to grow your career—and your earnings—through your contributions to client acquisition and project success.