Reception

Scraped from: Afriworket

Job description

JOB DESCRIPTION Position: Receptionist & Assistant Role Purpose To manage front-desk operations, ensure excellent customer experience, and support daily business activities while preparing for technical and managerial growth. Key Responsibilities 1. Front Desk & Customer Experience Welcome clients professionally Manage bookings (phone, walk-in, social media) Handle payments and issue receipts Maintain a clean, organized reception area 2. Administrative Support Record daily sales and appointments Assist in stock tracking (wax, strips, materials) Support marketing efforts (posting, responding to inquiries) 3. Operational Support Prepare treatment rooms before sessions Assist technicians when needed Ensure hygiene standards are maintained 4. Sales & Upselling Recommend services and products Encourage repeat bookings Promote packages and offers 5. Learning & Development Participate in waxing training Learn customer handling and service delivery Gradually assist in basic waxing procedures KPIs (Performance Indicators) Customer satisfaction level Booking efficiency Sales conversion rate Punctuality and attendance Learning progress JOB SPECIFICATION Minimum Requirements Education: High school diploma (minimum) Language: Amharic (required), basic English (preferred) Experience: 0–2 years (customer service preferred) Skills & Competencies 1. Core Skills Strong communication and interpersonal skills Basic numeracy (handling cash, simple records) Organizational ability 2. Personal Traits Clean and presentable appearance Polite, calm, and professional High level of discipline and honesty Willingness to learn and grow 3. Growth Potential (Critical) This role is not static. The ideal candidate must show: Interest in beauty/waxing industry Ability to handle clients confidently Leadership potential (decision-making, responsibility) Preferred (Not Mandatory) Previous salon or hospitality experience Basic social media handling skills Interest in sales and customer engagement Disqualifiers (Strict) Poor hygiene Lack of punctuality Disrespectful communication Resistance to learning Strategic Note (For You as Owner) This role is a pipeline position, not just a receptionist. Hire for: Character > Skill Growth mindset > Experience If you get this hire right, you are effectively building: A future technician (reduces hiring cost) A future manager (ensures loyalty and control)