Sheba Jobs Ethiopia

Scraped from: Afriworket

• Greets warmly and assist visitors, clients and customers upon arrival • Receives and assist guests to the officer courteously and replies to queries by providing information while being as prudent as possible • Answer phones from prospective customer and guest, taking messages and delivering same to concerns • Responds to all guests or visitors’ questions and requests by forwarding phone calls to concerned person • Handle client complies in consolation or connecting them with concerned managers as urgently as possible • Assists visitors to leave message where the employee desires isn’t around and ensure that messages are received • Manage and route incoming calls to the appropriate personnel • Effectively communicates information to guest and internal staff • Handles inquire and provide information about the organization’s service • Ensures proper sign-in procedures for visitors and issue victors’ badges • Direct victors to the relevant person or department • Provides excellent customer service, addressing inquires and concern • Maintain a professional and friendly manner at all times • Maintains accurate and Up To Date record of visitors logs calls and appointments • Contribute to the organizational and maintenance of officer filling system • Organize the document at the reception are regularly displays relevant and useful information for the attention of guests and visitors •  Makes appointment for staff and reminding them of approaching appointments •  Ensure urgent message are followed up accordingly by the staff member concerned •   Makes official phone calls on behalf of executive members and senior managers • Maintains an attractive, pleasant neat front desk area • Update staff contacts sheet on any changers as requires • Assist with administrative and clerical tasks as needed • Report any telephone faults to the IT officers or Ethio- telecom for immediate maintenance • Prepare periodic reports and submitted to immediate supervisor • Perform other similar activities as signed by her/his immediate Supervisor