Call Center & Customer Service

Scraped from: Afriworket

Job description

Key Responsibilities ·         Handle incoming customer calls and inquiries professionally. ·         Assist customers with ticket booking and payment. ·         Handle customer complaints and provide timely solutions. ·         Record customer and booking information accurately. ·         Meet customer service, sales, quality, SLA, and productivity targets. ·         Escalate unresolved or critical customer issues when necessary. ·         Maintain high customer satisfaction. ·         Follow company procedures and customer-service standards. Education ·         Minimum: Grade 12 completed. ·         Fresh graduates are encouraged to apply. Language Requirements ·         Amharic & English – Fluent. ·         Afaan Oromo & Tigrinya – Listening and speaking ability. Required Skills ·         Good communication and customer-service skills. ·         Active listening and problem-solving skills. ·         Sales and persuasion ability. ·         Basic computer and digital-system skills. ·         Good attention to detail and accuracy. ·         Ability to learn call center systems quickly. ·         Ability to work with KPIs and performance targets. How to Apply Interested and qualified candidates are invited to submit their updated CV in PDF format to: Email: haymanot.t@serdo.com