Customer Experience (CX) Manager
Today • Field: Manufacturing & Production
Employer: Private Company • Full-time • Senior • Bachelors
Scraped from: HaHu Jobs
Job description
Dodai is an electric mobility startup seeking a Customer Experience (CX) Manager to lead after‑sales operations and customer journey. The role requires a bachelor’s degree in Business Administration, Marketing, Engineering or related field, 5+ years of experience in customer experience, after‑sales or service operations, strong leadership skills managing call center or CRM teams, fluency in English and Amharic, and familiarity with CRM systems such as Zoho, Salesforce, Zendesk. The candidate will drive efficiency improvements, data‑driven decision making, and cross‑functional collaboration to enhance customer satisfaction.