Customer Service/Admin Assistant for Fresh Graduates
Scraped from: Afriworket
Job description
Job Description Ethio College Prep is an educational consultancy that provides the tools, knowledge, and resources for Ethiopian students to get world-class education in the U.S. and Canada. Our mission is to help our students become better equipped for real life through exceptional education. We are seeking a passionate and customer-focused individual to join our team as a Customer Service Representative and Admin Assistant The ideal candidate must possess exceptional communication skills, a genuine interest in exceeding customer expectations, and a proactive approach to problem-solving. We value strong computer literacy with a focus on customer relationship management (CRM) software is a plus. Responsibilities: Customer Service: •Focus: Respond to and resolve customer inquiries via phone, email, and live chat. • Go the extra mile: Proactively identify and address customer concerns, aiming for high satisfaction ratings. •Building relationships: Develop positive relationships with customers through excellent communication and personalized service. •Knowledge base: Maintain in-depth knowledge of our products, services, and policies to accurately answer customer questions. •CRM: Utilize CRM software (a plus) to track customer interactions, manage cases, and ensure efficient resolution of issues. Qualifications: •Fresh graduates •Demonstrated ability to build and provide exceptional customer service. •Strong written and verbal communication skills in English. •Excellent problem-solving and conflict resolution skills. •Proficiency in MS Office Suite and Google Workspace. •Superior organizational skills and the ability to prioritize effectively in a fast-paced environment. •Ability to work independently and take initiative. •Team player with a positive and collaborative attitude. •Knowledge of CRM software is a major plus. Benefits: # Competitive salary and benefits package. # Opportunity to work in a dynamic and growing company. # Positive and supportive work environment. •Work Hours: 8:30 am to 5 pm Monday to Friday. 8:30 am to 1 pm on Saturdays •Location: Bole Wollo Sefer at Garad City center. If you are a highly motivated and customer-centric individual with a desire to contribute to a dynamic team, we encourage you to apply. You can apply online by filling the form at the link below: https://forms.gle/ahzBQ1MNVvShbYKu6