Indoor Branch Sales Coordinator

Scraped from: Afriworket

Job description

Department: Sales Reports to: Sales Manager Job Type: Full-time Location: Bole Company Overview Pixel Import & Export is a B2B trading company based in Ethiopia, specializing in the import and distribution of printing materials and equipment for advertising and production businesses. With over a decade of experience, the company focuses on delivering reliable products and practical solutions to its customers. Job Overview The Shop Branch Manager is responsible for the day-to-day operations of the branch, ensuring smooth sales execution, accurate record-keeping, and high customer satisfaction. The role focuses on handling customer interactions (both in-person and via phone), maintaining proper communication records, managing transactions, and ensuring strong product knowledge to support sales performance. Duties & Responsibilities Customer Service & Sales • Assist walk-in customers in identifying suitable products based on their needs. • Provide clear and accurate product information, recommendations, and alternatives. • Handle branch phone calls and respond to customer inquiries professionally and promptly. • Follow up with customers when necessary to close sales or provide updates. Communication & Tracking • Maintain and regularly update the communication sheet with all customer interactions. • Ensure all customer requests, follow-ups, and feedback are properly recorded and tracked. • Coordinate with the sales team and management based on customer needs and trends. Operational Management • Maintain strong, up-to-date knowledge of all products in the store. • Monitor stock availability and support accurate inventory tracking. • Assist in periodic stock counts and ensure records match physical inventory. Financial Management • Record all sales transactions accurately in the system. • Handle customer payments and ensure proper documentation. • Manage daily cash handling, including reconciliation and reporting discrepancies. Audits & Compliance • Conduct regular price checks to ensure consistency between system and displayed prices. • Ensure compliance with company procedures for sales, inventory, and cash handling. Job Requirements • Bachelor’s degree in Marketing, Management, or a related Social field. • Only 2024 and 2025 graduates are eligible. • 0–1 year of experience in sales, customer service, or finance. • Strong communication skills (verbal and written). Required Skills & Competencies Customer Handling • Strong ability to communicate clearly and handle different types of customers. • Professional phone etiquette and responsiveness. Product Knowledge • Ability to quickly learn and confidently explain product features, uses, and differences. Attention to Detail • Accuracy in recording sales, updating communication sheets, and tracking inventory. Organization & Time Management • Ability to manage multiple tasks (customers, phone, records) without losing structure. Basic Financial Skills • Understanding of cash handling, simple accounting, and transaction recording. Technical Skills • Basic proficiency in Google Suite (especially Excel) and sales/inventory systems.