Sales Manager

Scraped from: Afriworket

Job description

Description: Essential Duties & Responsibilities: •Organizes and directs, develops, and trains  staff, •Implement and monitor call center policies and procedures, Execute work-force management planning, e.g. scheduling of shifts etc. •Prepare periodical daily, weekly and monthly performance and other KPI reports to respective department as per reporting template. Excellent organizational and leadership skills Ability to work under pressure Qualification: BA degree in the field of economics/business administration or equivalent experience Experience:  minimum 5 years’ experience in customer service supervisor role in service providing business, Specially in call center business. Knowledge, Skills & Abilities Exceptional leadership and management capabilities