CRM & Receptionist Officer

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Job description

Position Summary: This hybrid role serves as the first point of contact for guests and also manages customer relationship management systems and lessee relations. The position ensures excellent front-desk experience while maintaining positive long-term relationships with clients and lessees. Duties & Responsibilities • Greet guests warmly and direct them appropriately. • Manage incoming calls, transfer calls, and take messages. • Maintain clean and organized reception area. • Prepare and serve coffee, tea, and refreshments. • Monitor office supplies and place orders. • Act as primary point of contact for lessees (inquiries, complaints, requests). • Coordinate with maintenance, security, and cleaning services. • Gather and analyze lessee feedback for service improvement. • Prepare regular reports on lessee interactions and resolutions. • Receive interested clients, show them around the building, and promote vacant spaces. • Manage CRM systems and ensure data integrity. • Provide administrative support to across the departments. • Liaise between staff, guests, external partners, and lessees. Person Specifications: Education:  Bachelor’s degree in Business Administration, Marketing, IT, or related field. Experience: • Minimum 2–3 years combined experience in front desk/reception and CRM or customer service roles. Knowledge, Skills & Competence: • Proficiency with CRM platforms (Salesforce, HubSpot, etc.). • Strong verbal and written communication. • Active, smart, positive attitude. • Ability to multitask and remain calm under pressure. • Customer engagement and problem-solving skills. Working Conditions: • Full-time, office-based. How to Apply • Visit and apply on our company website with in 15 conscutive days. • https://jobs.minayegroup.com/jobs/detail/customer-relation-management-officer-521