Customer Care Executive/EKYC OPERATOR

Scraped from: Afriworket

Job description

iSON Xperience`s Ethio-call plc. is interested to hire 25 enthusiastic and customer-focused applicants to handling customer queries and providing resolution of complaints, and requests via phone, or chat in a professional and courteous manner in Addis Ababa. Job Details Location: Addis Ababa Application Deadline: Urgent! Number of Positions: 25 Education: Bachelor’s Degree in any field. Languages Required: Amahric, Afan Oromo, Tigrigna, English and other local language ROLE AND RESPONSIBILITY ·      Handling customer queries and providing resolution of complaints, and requests via phone, or chat in a professional and courteous manner, ·      Responsible to maintain clear and effective communication with customers, ·      Adherence to call center process guidelines - Update customer records accurately on systems and databases including following any procedures end to end, ·      Accuracy and integrity of Customer data, ·      Ensuring to understand the information provided ·      Maintain accurate customer information and data into the system and ·      Any other duty assigned by the Team Leader WORK CONDITIONS: •  Ability to work any shift work environment including odd hours; weekends and public holidays. • To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements – where applicable May be required to undergo periodic medical examination to assess own suitability for continued employment at the Call Center. How to Apply : Submit your application, updated CV and supporting credentials via Google form. https://docs.google.com/forms/d/e/1FAIpQLSdyMakpYYHAluO8T6T-XFZUcEHA4f8n6oJIqveakSFPcsVs4w/viewform?usp=publish-editor  “Only shortlisted candidates will be contacted”