E-Tutors City Manager
Scraped from: Afriworket
Job description
About the Role We are looking for an E-Tutors City Manager to lead the day-to-day operations, tutor coordination, learner experience, and service quality of the E-Tutors City platform. This role is central to ensuring that students, parents, tutors, customer support, and technical teams work together effectively to deliver a reliable and high-quality learning experience. What You’ll Do · Manage the daily operation of the E-Tutors City platform and monitor platform functionality, user engagement, and operational performance. · Coordinate effectively between students, tutors, customer support, technical teams, and management. · Identify operational gaps, recommend practical improvements, and follow through on implementation. · Recruit, onboard, coordinate, and support qualified tutors. · Monitor tutor responsiveness, scheduling, learning materials, instructional quality, and overall performance. · Ensure learning materials are relevant, organized, consistent, and aligned with curriculum and examination requirements. · Supervise online tutoring activities, demonstration sessions, and offline learning activities where applicable. · Ensure students, parents, and tutors receive timely and professional support for academic, operational, and platform-related concerns. · Monitor learner satisfaction and use feedback to improve the user experience and service delivery. · Track student participation, tutor performance, platform activity, and operational efficiency. · Prepare regular operational and performance reports and provide management with actionable insights and recommendations. · Represent E-Tutors City professionally during meetings, training sessions, and official communications. What We’re Looking For · Strong leadership, communication, and stakeholder-management skills. · Excellent organizational and coordination abilities with strong attention to detail. · Strong problem-solving, decision-making, and follow-up skills. · A customer- and learner-focused mindset. · Ability to manage multiple priorities and coordinate different teams effectively. · Strong accountability, ownership, professionalism, and integrity. Key Performance Areas · Platform operational efficiency · Tutor recruitment, activation, and performance · Student engagement and satisfaction · Quality and consistency of learning delivery · Operational reporting and performance monitoring How to Apply Via Afriwor or below email address AdilCGHR@outlook.com