Customer Service Officer
Scraped from: Ethiojobs
Job description
VACANCY ANNOUNCEMENT Customer Service Officer Company: SOLFET Security Technology PLC Location: Addis Ababa, Ethiopia Employment Type: Full-Time Position Summary The Customer Service Officer will serve as the first point of contact for customers, ensuring excellent customer experience through effective communication, customer support, service coordination, and administrative assistance. Key Responsibilities • Receive and assist customers professionally. • Handle customer inquiries, complaints, and service requests. • Coordinate customer follow-up activities. • Maintain customer records and service documentation. • Support sales and technical teams with customer communication. • Prepare quotations, customer correspondence, and reports when required. • Ensure high levels of customer satisfaction. • Assist in front office, reception, and bid preparation activities. Salary and Benefits • Attractive and negotiable based on qualification and experience. Employer SOLFET Security Technology PLC