Technical Receptionist

Scraped from: Afriworket

Job description

We are looking for a professional, organized, and customer-focused Technical Receptionist to join our team. The successful candidate will be the first point of contact for clients and will coordinate the reception of ICT equipment for maintenance and repair services. Key Responsibilities • Welcome and assist customers professionally. • Receive ICT equipment (computers, printers, photocopiers, and other office machines) for maintenance. • Register service requests and prepare job cards. • Coordinate with technicians and follow up on repair status. • Communicate service updates to customers. • Prepare price request, and maintenance records as required. • Handle incoming phone calls, emails, and office correspondence related to customers service quality feedback. • Maintain accurate customer and service records. • Perform other administrative duties assigned by the IT supervisor and Technical Manager. Qualifications • TVET or bachelor's degree in information technology, Computer Science, Marketing, Office Administration, Management, or a related field. • Minimum of 2 year of relevant work experience (experience in ICT maintenance or customer service is an advantage). • Basic understanding of computer hardware, printers, and office equipment. • Good communication and interpersonal skills. • Strong computer skills (MS Office; ERP knowledge is an advantage). • Ability to work under pressure and manage multiple tasks. • Required Competencies • Excellent customer service attitude. • Strong organizational and documentation skills. • Attention to detail. • Teamwork and professionalism. • Integrity and accountability. Employment Type Contract, Full-Time Application Procedure Interested and qualified applicants are invited to submit: Updated CV Application Letter Copies of educational and work experience credentials Telegram: 09080704448  Only shortlisted candidates will be contacted.