Call Center Agent

Scraped from: Afriworket

Job description

Job Summary We are seeking a professional and customer-focused Call Center Operator to join our team. The ideal candidate will possess excellent communication skills, a strong customer service mindset, and the ability to handle a high volume of inbound and outbound calls efficiently. Responsibilities • Answer incoming calls and respond to customer inquiries in a professional manner. • Make outbound calls as required for customer follow-ups and service-related activities. • Provide accurate information about products, services, and company policies. • Resolve customer concerns and escalate complex issues when necessary. • Maintain detailed and accurate records of customer interactions. • Meet daily and weekly performance targets. • Collaborate with team members to ensure a positive customer experience. Requirements • Minimum English proficiency of C1 level (written and spoken). • Excellent verbal and written communication skills. • Strong active listening and problem-solving abilities. • Ability to remain professional and courteous under pressure. • Basic computer skills and proficiency in Microsoft Office applications. • Previous call center or customer service experience is an advantage. • Ability to work independently and as part of a team