Reception

Scraped from: Afriworket

Job description

Key Responsibilities: • Welcome and assist guests in a friendly and professional manner. • Handle check-in and check-out procedures. • Manage room reservations and guest inquiries. • Answer phone calls, emails, and guest requests promptly. • Provide information about hotel services, facilities, and local attractions. • Handle payments, invoices, and basic cash transactions accurately. • Maintain accurate guest records and update the reservation system. • Coordinate with housekeeping and other departments to ensure smooth guest service. • Handle guest complaints professionally and resolve issues when possible. Maintain a clean and organized reception area. Requirements: • Diploma or Bachelor’s degree in Hotel Management, Hospitality, Business, or a related field. • Previous hotel or customer service experience is preferred. • Good communication and interpersonal skills. • Good English communication skills; additional languages are an advantage. • Basic computer and hotel management system skills.Professional appearance and customer-service attitude. • Ability to work shifts, weekends, and holidays.